Promtel

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Your trusted 3PL partner

Run smoother, ship smarter,
and keep customers coming back.

MAKE AN ENQUIRY
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Easily integrate with Shopify, Amazon, and more!

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Designed to grow with you

Our flexible solutions are designed to grow with your business – whether you’re scaling an eCommerce brand, expanding into Australia, or managing corporate logistics, we help you protect what you’ve built, deliver what you’ve promised, and scale what you imagined.

who we help

eCommerce brands

Solutions for growing eCommerce brands.

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Entering the Australian market

Start selling in Australia with ease – local fulfillment, faster delivery.

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Corporate events & merchandise

Store, kit, and distribute branded merchandise and event materials.

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Wholesale & B2B

Reliable and scalable fulfillment for wholesale and retail shipments.

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Simple and seamless from setup to doorstep

how it works

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01

Integrate and receive stock

We integrate with your website and systems. We receive your stock plus any branded packaging at our Sydney warehouse.

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02

Orders come in

Your customer places an order on your store as usual, and it automatically comes through to us for timely fulfillment.

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03

We pick, pack, and deliver

We prepare orders with quality packaging or your branded materials and send with tracked shipping. We also recycle packaging when possible.

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04

Received by customers - fast

Your customer gets their order quickly with full visibility along the way. Plus we seamlessly manage any returns and keep inventory moving quickly.

Being the provider of choice

why choose promtel

Flexible and scalable solutions tailored to your needs

We support businesses of all sizes, whether its 50 orders a month or 50,000+. You only pay for the space you use, and when you’re ready to scale up, so are we.

Real-time visibility of inventory, order progress and more

We integrate with major platforms like Shopify, Amazon, WooCommerce, BigCommerce, Xero and MYOB. Using a different system? Let’s explore integration options.

Fulfillment aligned to your branding

We pick, pack and ship your orders exactly as you would – from plain or branded packaging and eco-friendly satchels to packing slips and special messages for an order, we pack to your specs with care every single time.

Competitive shipping rates and reliable returns management

We tailor your shipping setup to suit your budget and timing needs, and take care of returns – receiving items, quality checking, and restocking if saleable. Track in real time through our live portal.

Local customer care and account support

Our team is based at our Sydney warehouse and are always easy to reach. You get a local account manager who knows your name and cares about your success.

Central and secure Sydney-based warehouse

We provide a secure warehouse with container access located centrally for easy stock deliveries.

Promtel warehouse worker picking boxes from shelves during order fulfillment.

We work with brands of all sizes from start-up to scale.

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Ruksack logo on the black background
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Payot logo on a white background

The brands we work with trust our expertise

From streamlined systems to measurable growth – see what partnering with Promtel has made possible for our clients.

real results

Rukvest team walking outdoors in branded vests for corporate wellness event.

RUKSAK

eCommerce integration made easy

Promtel’s partnership with Ruksak Australia has supported its rapid growth and success as Australia’s leading ruck brand. Through seamless integration with their Shopify store, efficient 3PL services, and strategic packaging solutions, Promtel ensured fast processing, cost-effective shipping, and high customer satisfaction as Ruksak launched and expanded its product line.

Promtel warehouse receiving Payot skincare stock for seamless 3PL integration.

PAYOT

End-to-end fulfillment in the beauty industry

For Payot Australia, Promtel has been a trusted 3PL partner for over 20 years, handling end-to-end fulfillment from container shipments from France to special promotion packs for salons. Integration with Payot’s MYOB system streamlined order flows and reduced manual processes, enhancing stock control, accountability, and distribution efficiency.

“They get along really well with the people in our head office which is really important. Has it been perfect? No, but it has been extraordinary.” — Director, Payot.

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MICROSOFT

Seamless distribution of branded merchadise

Promtel’s long-standing relationship with Microsoft Australia spans 25 years, where they handle storage, packaging, and distribution of branded merchandise. By providing secure portals for inventory tracking and order management, Promtel helps Microsoft teams streamline event logistics, promotional activities, and reward programs. This enables Microsoft to focus on strategic initiatives while Promtel manages backend logistics seamlessly.

“They are a good, trusted partner of ours. They make things easy for us. Two words to describe our experience with Promtel is great service and solution focussed.” — Raj Rathore, Microsoft.