Promtel is committed to protecting your privacy and ensuring you understand the terms that apply when using our services.
Please take a moment to review the following information, which outlines how we collect, use and protect your data, as well as the conditions of use for our website and services.
Effective Date: 1st May 2025
Promtel Australia Pty Ltd (“Promtel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website and customer portal.
1. Information We Collect
2. How We Use Your Information
3. Disclosure of Information
We do not sell or rent your personal information. We may share information with trusted third-party service providers such as Calendly, Carton Cloud, and Google Analytics solely to support our services. These providers are bound by confidentiality agreements and Australian privacy laws.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
5. Your Rights
You may request access to your personal information held by us and request corrections if necessary. To do so, please contact us at the email below.
6. Cookies and Tracking
Our Site uses Google Analytics which employs cookies to analyze website traffic and improve user experience. You can disable cookies via your browser settings, but this may affect some Site features.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
[email protected]
Effective Date: 1st May 2025
Welcome to the Promtel website (“Site”), operated by Promtel Australia Pty Ltd (“Promtel,” “we,” “us,” or “our”). By accessing or using this Site, you agree to these Terms of Use. Please read them carefully.
1. Use of the Site
This Site is intended for informational purposes to assist prospective clients in learning about our third-party logistics (3PL) services and for existing clients to securely access their account information via our customer portal.
2. User Accounts and Access
3. Third-Party Services
Our Site uses third-party services including Calendly, Carton Cloud, and Google Analytics. Use of these services is subject to their own terms and privacy policies. By using the Site, you agree to comply with the terms of these third-party providers. Promtel is not responsible for any content or data management governed by these third parties.
4. Age Restrictions
There are no specific age restrictions for using this Site. However, if you access third-party systems like Carton Cloud and order products subject to age restrictions, you agree to comply with all applicable laws and the terms of those third-party services.
5. Payments
We do not accept payments through this Site.
6. Privacy and Data Security
We take reasonable measures to protect the confidentiality of your data, especially information accessed through our customer portal. However, no internet transmission is completely secure. By using the Site, you acknowledge these risks.
7. Disclaimer and Limitation of Liability
The information provided on this Site is “as is” without warranties of any kind. Promtel does not guarantee the accuracy, completeness, or timeliness of the content. We are not liable for any damages resulting from your use of the Site or reliance on its information.
8. Changes to Terms
We may update these Terms of Use at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about these Terms, please contact us at:
[email protected]