Flexible fulfillment solutions built for growth
From eCommerce to B2B, we help you scale your brand with smart fulfillment, local support and seamless integration.
If you’re outgrowing your fulfillment setup, we can help
When you’re running an eCommerce store, servicing corporate clients, or expanding into a new market, fulfiment can quickly become more complex than expected. What used to work when things were smaller starts to creak under pressure.
THE CHALLENGE
Maybe you’re spending too much time packing orders when you want to be focused on strategy. Or managing wholesale shipments with clunky workflows that don’t suit B2B.
And for corporate teams managing branded merchandise, finding space and time to pack and send kits can turn into a full-time job.
THE SOLUTION
If fulfillment is draining your time or slowing your momentum, it might be time for a different setup.
One that grows with you, gives you visibility, and frees you up to focus on the bigger picture.
Designed to grow with you
who we help
Start selling in Australia with ease – local fulfillment, faster delivery.
eCommerce brands
Ecommerce stock management, shipping and returns
Spend less time packing orders and more time growing your brand
Packing orders is often a big part of the day for many eCommerce business owners – but it doesn’t need to be. We handle your fulfillment with care and precision, so you can stay focused on growing your business.
Seamless integrations across Shopify, Amazon, WooCommerce, BigCommerce, MYOB, Xero plus many more, for a smooth, automated dispatch.
We pick, pack and ship your orders like they’re our own.
We provide packaging or can use your own branded packaging to keep the unboxing experience true to your brand.
Real-time tracking and inventory visibility, so you’re never in the dark about what’s selling or what needs restocking.
Fast returns processing and inventory back in stock quickly, helping you keep customers happy and products moving.
Start selling your products in Australia
Logistics and fulfillment support for brands expanding into the Australian market
Navigating a new market can come with challenges – from warehousing and delivery networks to time zones and customs. We help brands take the guesswork out of Australian expansion by offering a local, end-to-end fulfillment solution that’s built for speed, clarity and control.
Your inventory is stored in our Sydney warehouse, with local fulfillment and dispatch managed by our team.
We’ll help you avoid the usual roadblocks with competitive shipping rates and local freight forwarders to smoothly navigate customs.
You’ll have full inventory and order visibility.
On the ground human support whenever you need to talk to someone who knows the landscape.
launch into australia
events and merchandise
STORE AND DISTRIBUTE BRANDED MERCHANDISE AND KITS
Corporate and event merchandise packed and delivered with ease, accuracy and on time
Whether it’s a major event, national campaign or internal rollout, getting merchandise into the right hands takes time, coordination and headspace most teams simply don’t have. That’s where we come in.
From delegate bags and welcome kits to branded gifts and campaign packs – we pack, ship, and track it all.
Shipments can go to venues, head offices or straight to individuals across Australia, with careful attention to timing and presentation.
We help you maintain brand consistency, reduce internal workload, and execute campaigns with confidence.
wholesale and b2b fulfilLment made simple
Reliable dispatch for retailers, distributors and corporate clients
Supplying business customers requires a different level of care and a setup built to handle volume and complexity.
A flexible model that supports bulk orders, branded packaging and varied workflows.
Whether it’s carton or pallet dispatch, we customise packing and labelling to meet your B2B requirements.
We work with you to design an efficient process – leveraging system integrations and best practices to streamline fulfillment.
With local support and scalable infrastructure, you’ll have peace of mind knowing your B2B orders are managed with precision and reliability.
wholesale and B2B
Simple and seamless from setup to doorstep
how it works
01
Integrate and receive stock
We integrate with your website and systems. We receive your stock plus any branded packaging at our Sydney warehouse.
02
Orders come in
Your customer places an order on your store as usual, and it automatically comes through to us for timely fulfillment.
03
We pick, pack, and deliver
We prepare orders with quality packaging or your branded materials and send with tracked shipping. We also recycle packaging when possible.
04
Received by customers - fast
Your customer gets their order quickly with full visibility along the way. Plus we seamlessly manage any returns and keep inventory moving quickly.
Being the provider of choice
why choose promtel
Flexible and scalable solutions tailored to your needs
We support businesses of all sizes, whether its 50 orders a month or 50,000+. You only pay for the space you use, and when you’re ready to scale up, so are we.
Real-time visibility of inventory, order progress and more
We integrate with major platforms like Shopify, Amazon, WooCommerce, BigCommerce, Xero and MYOB. Using a different system? Let’s explore integration options.
Fulfillment aligned to your branding
We pick, pack and ship your orders exactly as you would – from plain or branded packaging and eco-friendly satchels to packing slips and special messages for an order, we pack to your specs with care every single time.
Competitive shipping rates and reliable returns management
We tailor your shipping setup to suit your budget and timing needs, and take care of returns – receiving items, quality checking, and restocking if saleable. Track in real time through our live portal.
Local customer care and account support
Our team is based at our Sydney warehouse and are always easy to reach. You get a local account manager who knows your name and cares about your success.
Central and secure Sydney-based warehouse
We provide a secure warehouse with container access located centrally for easy stock deliveries.
Join brands like:
“We found Promtel's storage system was very flexible, which allowed us to put multiple SKUs in the same location. We've gradually built up our stock at Promtel with around 600 SKUs now.
In the last 5 years, the retail market has gone through ups and downs with lots of uncertainties, in particular during COVID and recently high inflation environment. Melissa's Team is always responsive and flexible, which allows us to handle these challenges. They are also accessible easily with emails and phone calls. Our orders and stocks are always well taken care of promptly and with high level of accuracy.
Don’t let their size fool you - Promtel operates with the precision and professionalism of a world-class 3PL partner.”
“I was recommended Promtel as a 3PL by a friend and fellow eCommerce brand owner when we decided to travel around Australia and needed someone to fulfill our orders.
A 10-month plan to use a 3PL has turned into a 3 year relationship.
They are a pivotal part of our customer service offering and help us compete on delivery timings in a world where Amazon is the new normal.”
“We have been utilising the 3PL services provided by Promtel for over 10 years.
We use Promtel for our warehousing, wholesale B2B and for B2C for our website sales which integrates with their systems via Shopify.
They have always been very professional and efficient and if there is ever any issue they have responded promptly. I would highly recommend their services.”