The fulfillment partner for growing brands
Human support, fast delivery and the flexibility to move with you.
our history
With over 30 years experience
Promtel started back in 1994, handling mail fulfillment before online shopping existed. As our clients grew, so did we, evolving from storage and shipping into full-scale 3PL, contact centre support and event logistics.
What’s stayed the same is how we work. Hands-on, practical, and genuinely invested in doing things right. We’re built for busy brands that need to trust the people handling their stock, their customers and their reputation. That trust is what’s kept clients with us for decades, and what still drives everything we do today.
We make order fulfillment easy
what we do at a glance
We understand eCommerce
We're hands-on partners who deeply understand eCommerce, having worked closely with online stores and the eCommerce industry from launch. We think ahead, solve fast, and move with you.
We tailor a solution that works for your business
We get the numbers have to stack up. Whether you’re shipping a handful of online orders or managing wholesale accounts, we keep it streamlined, scalable and cost-effective.
We use tools that save time
Our systems are designed to make your life easier. Real-time dashboards, automated processes and smooth integrations with your systems means you spend less time on manual workflows and more time on the things that matter.
We help you deliver a great branded customer experience
You’ve done the hard work to win the sale - we help you follow through. Orders are packed with care to your exact requirements so your brand is reflected exactly as intended.
We deliver merch, event kits and promo products seamlessly
Whether it’s a product launch, delegate kit, new staff member onboarding kit or influencer pack, we make sure everything arrives where it needs to be, when it needs to be there.
We’re local, responsive and ready
Based in Sydney, we're close by and easy to reach. If plans change or something unexpected arises we’re here to make it happen.
Being the provider of choice
why choose promtel
Flexible and scalable solutions tailored to your needs
We support businesses of all sizes, whether its 50 orders a month or 50,000+. You only pay for the space you use, and when you’re ready to scale up, so are we.
Real-time visibility of inventory, order progress and more
We integrate with major platforms like Shopify, Amazon, WooCommerce, BigCommerce, Xero and MYOB. Using a different system? Let’s explore integration options.
Fulfillment aligned to your branding
We pick, pack and ship your orders exactly as you would – from plain or branded packaging and eco-friendly satchels to packing slips and special messages for an order, we pack to your specs with care every single time.
Competitive shipping rates and reliable returns management
We tailor your shipping setup to suit your budget and timing needs, and take care of returns – receiving items, quality checking, and restocking if saleable. Track in real time through our live portal.
Local customer care and account support
Our team is based at our Sydney warehouse and are always easy to reach. You get a local account manager who knows your name and cares about your success.
Central and secure Sydney-based warehouse
We provide a secure warehouse with container access located centrally for easy stock deliveries.
meet the team
From our local team to you
Michael
Managing Director
Melissa
General Manager
Kylie
Client Services
Oliver, Stephanie, Matthew and Chris
Warehouse Team
OUR VISION
We protect what you’ve built, deliver what you’ve promised and grow what you’ve imagined
We commit to protecting what you’ve built by treating your brand like our own.
We deliver what you have promised by packing every order with precision, pride and consistency. We’d like to help grow what you have imagined by supporting your ambitions with flexible, reliable and scalable fulfillment.
It is our vision to be an extension of your business working behind the scenes to help your business run smoother, scale faster and giving you space to do what you do best.
We believe in doing things properly, keeping your customer experience consistent, your operations adaptable and your brand showing up exactly how it should, every time.
Clients come to us when they have outgrown doing it all themselves and they stay because we are steady, responsive and genuinely invested in their success.
We add value through knowledge, experience and insight across logistics, platforms, packaging, sustainability and supply chain solutions.
Our mission is to be a trusted partner who helps you achieve your goals - short, medium and long term
We live by values that are grounded in respect for people, product and process
our values
Trusted advisors for growth.
We deliver with expertise, precision, and reliability, giving us the confidence to execute seamlessly so that our operations are smooth, scalable, and always on time.
Treating your brand and business like it’s our own.
We are good people, doing great things. Honesty, integrity, fairness, and accountability are at the heart of everything we do. We deliver on our promises and build trusted, long-standing partnerships with clients, partners, and each other.
Making the most of your time and ours.
We don’t waste time or cut corners. With a practical, thoughtful approach, we get the job done right - making sure everything lands where it should, when it should, with no fuss.
Hands-on, switched-on, and always here for you.
We bring energy, care, and smart thinking to our work. We pride ourselves on being innovative and versatile, delivering tailored solutions to deliver real results.
case studies at a glance
eCommerce integration made easy
Promtel’s partnership with Ruksak Australia has supported its rapid growth and success as Australia’s leading ruck brand. Through seamless integration with their Shopify store, efficient 3PL services, and strategic packaging solutions, Promtel ensured fast processing, cost-effective shipping, and high customer satisfaction as Ruksak launched and expanded its product line.
End-to-end fulfillment in the beauty industry
For Payot Australia, Promtel has been a trusted 3PL partner for over 20 years, handling end-to-end fulfillment from container shipments from France to special promotion packs for salons. Integration with Payot’s MYOB system streamlined order flows and reduced manual processes, enhancing stock control, accountability, and distribution efficiency.
“They get along really well with the people in our head office which is really important. Has it been perfect? No, but it has been extraordinary.” — Director, Payot.
Seamless distribution of branded merchadise
Promtel’s long-standing relationship with Microsoft Australia spans 25 years, where they handle storage, packaging, and distribution of branded merchandise. By providing secure portals for inventory tracking and order management, Promtel helps Microsoft teams streamline event logistics, promotional activities, and reward programs. This enables Microsoft to focus on strategic initiatives while Promtel manages backend logistics seamlessly.
“They are a good, trusted partner of ours. They make things easy for us. Two words to describe our experience with Promtel is great service and solution focussed.” — Raj Rathore, Microsoft.